Senedd Cymru |
Welsh Parliament |
Pwyllgor yr Economi, Seilwaith a Sgiliau |
Economy, Infrastructure and Skills Committee |
Gweithio o bell: Y goblygiadau i Gymru |
Remote Working: Implications for Wales |
EIS(5) RW(9) |
|
Ymateb gan: Wales Co-operative Centre |
Evidence from: Wales Co-operative Centre |
Remote Working: Implications
for Wales
Economy, Infrastructure and Skills Committee
Wales
Co-operative Centre response, January 2021
About the Wales Co-operative Centre
The Wales Co-operative Centre is a not-for-profit co-operative
organisation that supports people in Wales to improve their lives
and livelihoods. We are working for a fairer economy. We help to
create and retain wealth within our communities through the growth
of co-operatives and social businesses and by providing people with
the skills to take more control of their own lives and strengthen
their communities.
Our projects are as follows:
• Social Business Wales provides intensive, one-to-one support
to new start social businesses as well as those which have
ambitions to grow and a viable business proposal.
• Digital Communities Wales: Digital Confidence, Health and
Well-being works with organisations across Wales, in order to help
people increase their confidence using digital technology so they
can improve and manage their health and wellbeing.
• Our Communities Creating Homes project offers support and
advice to new and existing organisations looking to develop
co-operative community-led housing schemes in Wales.
We also deliver a range of paid consultancy services which are in
line with our values and corporate aims.
1)
What do you
think are the positive and negative impacts of Welsh
Government’s remote working proposals on the bullets outlined
below, and what is the evidence and reasons for those
impacts?
- The economy and business;
We support the points highlighted by the Welsh Government
that greater remote working and flexibility have the potential to
improve productivity in the Welsh economy. In addition, we believe
that more remote working, either from home or from remote working
hubs, will allow for more people to work where they live, and that
this can also have positive economic benefits. It will allow for
more spending to be circulated within the local, foundational
economies, improving the resilience of places across Wales, rather
than spending being agglomerated in major conurbations.
- Town and city centres;
Linked to the previous question, enabling people to work
remotely from where they live has the potential to strengthen the
economies of towns and cities across Wales, especially smaller
ones. This can be a vital opportunity to reimagine our town and
city centres, develop their resilience and provide opportunities
for growth for businesses that operate in these areas.
- Issues affecting the workforce, and skills
It is clear there is not an
equal opportunity for remote working for each worker and that it
will depend on the nature of the job and location it takes place
in. Further research is needed to understand the specific contexts
that people experience in Wales.
Clearly, remote working requires digital skills and for the individual to be digitally-included. In the National Survey for Wales 19/20, 90% of adults said they used the internet, up from 77% in 2012/13. Despite this growth, it is still essential that we do not digitally-exclude the remaining proportion of our workforce and population that do not use the internet.
In addition, we must not assume
that everyone who uses the internet does so at the same level. The
latest available Ofcom data on adults’ media use suggests
that over 15% of adults in Wales are non-users, and a further 27%
can be described as ‘limited users.’ This means that
even among those who are not entirely digitally-excluded, more
needs to be done to ensure they have the skills and confidence
necessary to access the opportunities and benefits of remote
working.
- Health (physical and mental) and wellbeing;
We support the points highlighted in the written
statement on the proposals for remote working, of the potential
benefits to health and well-being of greater remote working and
greater flexibility for Welsh workers. However, we are also aware
that there is significant evidence of potential negative impacts on
health and well-being for remote workers, including on loneliness
and the consequences for mental health of having significantly less
social interaction. Therefore, our priority for future policy in
this area is for policy design to be worker-led and with a focus on
flexibility, and giving greater freedom and choice to each
individual, rather than enforcing specific measures on
workers.
- Inequalities between different groups and different parts of
Wales (including those areas of with poor connectivity);
In relation to the points highlighted on the digital skills needed in order to access the benefits of remote working, there is clear inequality among different groups in Wales.
The National Survey for Wales 2018-19 found that while 10% of the Welsh public were digitally excluded, this rose significantly for some demographics. This was particularly clear across age groups; it found 48% for those aged 75 and older did not use the internet, and 18% of those 50 and older. It also found that digital exclusion rose to 17% for tenants of social housing, and to 19% for people with disabilities. Ofcom research shows that across the United Kingdom, 23.4% of 5-15 year olds in the poorest households do not have access to both an educationally-useable device (laptop, desktop or tablet) and broadband. This data suggests that access to the benefits of remote working is not equally distributed across Wales, and this must be paramount to policy development in this area.
In addition, one of the main barriers to digital inclusion and therefore remote working is connectivity. There is significant regional disparity in the quality of digital connectivity across Wales, with average broadband download speeds in rural Wales at 32Mbit/s, compared to 54Mbit/s in urban Wales. This also showed the gap between Wales and the rest of the UK, who had 43Mbit/s at the rural level and 64Mbit/s at the urban level.
In addition, greater remote
working flexibility has a potential positive impact on economic
inequalities between different parts of Wales. Remote working would
allow workers to gain employment regardless of the location of the
employer. For example, remote working would mean that people living
in Caerphilly and people living in Aberystwyth are on a level
playing field when it comes to applying for a job with an employer
based in Newport.
- The environment; and
We note and support the points
highlighted by the Welsh Government that greater remote working has
the potential to considerably reduce traffic, and the potential
benefits this has for the environment, although this would need to
be off set against the impact of heating individual homes (often
poorly insulated) round the clock and the implications this has for
fuel poverty. We suggest that further research is needed in this
area to arrive at a nuanced and evidenced conclusion. This should
be of paramount importance to government strategy over the next 5
years and is a vital benefit of these proposals.
2) How can the benefits of remote working be maximised, and what can be done to mitigate any potential risks and negative impacts?
As discussed in response to the previous question, we have
identified a variety of potential benefits and risks to the remote
working proposals. However, we believe that allowing for greater
flexibility and aiming for increased rates of remote-working from
the pre-Covid level is a worthwhile objective. In order for the
benefits to be maximised and the most to be done for the risks to
be mitigated, we believe there are two key considerations for the
Welsh Government to focus on; digital inclusion, and co-design and
co-production of the policy initiatives.
We have demonstrated in the answer to the first question the extent of digital exclusion in Wales. If we aim to increase the levels of home working and wish to ensure that the benefits to individuals of this shift are accessible to each worker in the country, ensuring that everyone in Wales is digitally included is essential. The four main barriers to participation are Cost (of data as well as devices), Connectivity, Motivation and Skills. Concerns around internet safety - and not knowing where to start or get help - are also a barrier. Addressing these barriers and aiming to ensure everyone in Wales is digitally included is a crucial step to ensuring the opportunities and benefits of remote-working are accessible for everyone.
We strongly believe that
ensuring that policies and initiatives to increase remote-working
are co-designed and co-produced will give the Welsh Government the
best possible chance of making the maximum positive impact for
Welsh workers, the economy and our communities. Understanding the
lived experience of workers and the variety of perspectives towards
working from home, and developing policy and interventions based on
these experiences and with the involvement of the people they seek
to affect, will be a crucial step in ensuring that policy is as
successful and effective as possible.
3) Which parts of the Welsh economy or workforce would be particularly affected by remote working proposals, projects and initiatives?
As discussed, it is clear that some parts of the Welsh economy are
more likely to be able to access the benefits of remote working
than others, due to the nature of their jobs, their skills or their
access to digital technology. Some benefits of greater remote
working, such as improved economic development, greater resilience
and sustainability, are universal and of crucial importance. Other
benefits to individual well-being are also crucial, and should be
facilitated as much as possible. However, it is critical that this
does not exacerbate existing inequalities, and these proposals
should form part of a wider policy platform focused on improving
well-being for all workers and individuals in Welsh society.
4) What do you think the equality impacts - both positive and negative - would be of the Welsh Government’s remote working proposals? What specific work needs to be undertaken to assess those impacts?
The benefits of remote working,
including greater flexibility and more of a focus on well-being,
have the potential to reduce inequality. However, it is clear that
inequalities across age and levels of deprivation are exacerbated
by digital exclusion, and that the benefits of remote working will
not be immediately accessible to those who are digitally excluded.
For this reason, it is essential that further research is conducted
on the impact of the proposals on those who are and are not able to
work remotely. We believe that allowing for more flexibility in
work will have a positive impact on well-being and equality, but
further research is needed for effective policy development.
5)
How should Welsh
Government work in partnership with the public sector, private
sector and voluntary sector to deliver its remote working
proposals?
The ambition for everyone in Wales to be digitally included
requires collaboration across the public sector, the private sector
and the voluntary sector. At the Wales Co-operative Centre, we know
through our Digital Communities Wales project that working across
these sectors is essential for effective delivery of policy. In
addition, we know that the third sector, including co-operatives
and social enterprises, is also an essential sector for making a
real impact on the ground in Wales. They already make a significant
contribution to well-being; they are essential to the foundational
economy and operate across our communities, especially in deprived
areas where they are needed the most. We urge the Welsh Government
to develop specific policies related to the needs of this sector in
order to encourage and facilitate remote working among
workers.
We believe that the focus of these proposals should be to benefit
well-being, both for individual workers in our society and the
resilience and sustainability of our communities. Therefore, the
primary measures of success for these proposals should be
qualitative and based on the experiences of the people they impact,
rather than solely on traditional economic measurements. However,
we do note that these proposals could also have a positive impact
on productivity and economic development across Wales, and
therefore these measures must also be considered.